Validate your understanding of the ITIL 4 service management framework, align IT services with corporate strategies, and prepare for the official certification.
The ITIL® 4 Foundation course is the entry-level program for certification in IT Service Management (ITSM). Covering the latest version, it aligns established ITSM practices with modern digital transformation frameworks like Lean, Agile, and DevOps.
How components and activities of the organization facilitate value creation:
Four key viewpoints applied to each component of the SVS:
Prepare for the ITIL 4 Foundation exam. Demonstrate recall and understanding of the ITSM framework to unlock advanced modules (Managing Professional & Strategic Leader).
Delivered via case studies, practical exercises, and a comprehensive workbook containing presentation slides, case files, notes, and official sample exams.
• Understand IT Service Management (ITSM), stakeholders, service relationships, and the dynamics of value co-creation.
• Analyze the influence and impact of Agile & DevOps on organizations, and discover how ITIL 4 acts as a supporting framework.
• Overview of the Four Dimensions, SVS components, Guiding Principles, and Governance structures.
• Deep dive into: Organizations & People, Information & Technology, Partners & Suppliers, and Value Streams & Processes.
• Adopt and apply the core ITIL guiding principles to align organizational decisions with value creation.
• Map the interconnected activities required to create, deliver, and support services through Value Streams.
• Apply the step-by-step ITIL Continual Improvement model to constantly optimize services and workflows.
• Understand core practices: Continual Improvement, Information Security, Relationship Management, and Supplier Management.
• Introduction to IT Asset, Monitoring & Event, Release, Service Configuration, and Deployment Management.
• Detailed focus on Change Control, Incident Management, Problem Management, Service Desk, Service Level Management (SLM), and Service Request Management.
